Privacy Policy for Efficient Plumbing Ltd
Effective Date: December 1, 2024
Efficient Plumbing Ltd (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in compliance with Alberta’s Personal Information Protection Act (PIPA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We may collect personal information, including but not limited to:
– Contact Information: Name, address, email address, phone number.
– Service Information: Details related to the plumbing services requested, including property information and service history.
– Payment Information: Billing address and payment details (e.g., credit card information).
– Communications: Emails, text messages, and other correspondence related to our services.
We collect your information directly from you when you contact us, book a service, or interact with us online or in person.
2. Purpose for Collecting Information
We collect and use your personal information for the following purposes:
– To provide plumbing services and fulfill your requests.
– To communicate with you regarding appointments, updates, or promotions (with your consent).
– To process payments and issue invoices.
– To comply with legal obligations or respond to regulatory requirements.
3. Consent
We will collect, use, or disclose your personal information only with your consent or as required by law. By providing your information, you consent to its collection and use as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.
4. Sharing Your Information
We may disclose your personal information to third parties only in the following circumstances:
– Service Providers: To trusted third-party vendors who assist in providing our services (e.g.,
payment processors).
– Legal Requirements: To comply with laws, regulations, or valid legal processes.
– Business Transactions: In the event of a merger, sale, or transfer of our assets.
We do not sell or trade your personal information.
5. Security of Information
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. This includes physical, technical, and administrative safeguards.
6. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Once no longer needed, we securely destroy or anonymize the data.
7. Your Rights
Under Alberta’s PIPA, you have the right to:
– Access your personal information and request a copy.
– Correct any inaccuracies in your personal information.
– Withdraw your consent for certain uses or disclosures.
– File a complaint if you believe your rights have been violated.
To exercise these rights, please contact us using the information below.
8. Cookies and Website Tracking
Our website may use cookies to enhance your user experience. Cookies collect non-identifiable data about your interactions with our website. You can disable cookies through your browser settings if desired.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Efficient Plumbing Ltd.
(403) 708-0810
admin@efficientplumbing.ca
For unresolved concerns, you can contact the Office of the Information and Privacy Commissioner of Alberta:
– Phone: 1-888-878-4044
– Website: https://www.oipc.ab.ca